ServiceDesk

Managed Software Center

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macOS Updates 1

• Installing Apple Updates

Working Remotely

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zScaler and ZPA issues 2

• EBERLE-VIVIAN: zScaler (ZPA) will not connect
• Eberle Vivian: Unable to access ZPA, TEAMS, or MS Office Applications Suddenly

Help Desk Support Process 1

• Eberle Vivian: LM Tech HelpHub or ServiceDesk?

iComp/Main

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iComp User Manuals 2

• Eberle Vivian: iComp Manuals
• I.Comp User Manual

Phones

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Netfortris/myHUD 4

• Netfortris Complete myHUD User Guide
• Netfortris myHUD QuickStart Guide
• Netfortris Add International Calling to a User
• Eberle Vivian: Netfortris Reload to Resolve User Side Issues

Liberty Telephony Things to Know 1

• Language Line: How to engage and interpreter

New Mac User Tips and How To's

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How To's 6

• Apple macOS - My Mac is acting up and or slow
• Eberle Vivian: How to Navigate Your Apple macOS Device
• Eberle Vivian: How to combine PDFs or parts of PDFs with Preview
• Eberle Vivian: How to Set Default Applications on the Mac
• Mac Troubleshooting and Housekeeping Tools

See all 6 articles

Microsoft O365 Help - Outlook/TEAMs/Word/Excel

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O365 Set Up on Mobile Phones 3

• Eberle Vivian: Step 1 - For TEAMs and Outlook Mobile Phone Use, Request BYOM Lite
• Eberle Vivian: Step 2 - How to add TEAMs and Outlook to your Phone
• Eberle Vivian: Step 3 - How to Set your Out of Office in Outlook on your Mobile Phone

OneDrive 2

• Eberle Vivian How to Transfer files from Google Drive to One Drive
• How to Set Up One Drive

Outlook 6

• Eberle Vivian: Setting Retention Policies for Outlook Email
• Eberle Vivian: Outlook How to Perform Daily Tasks
• Eberle Vivian: Set Outlook as default for Email and Calendar
• Eberle Vivian: Outlook Cannot Connect to the Exchange Server
• Eberle Vivian: How to Set up Group or Shared Mailboxes in Outlook

See all 6 articles

RightFax 2

• Eberle Vivian How to use RightFax
• RightFax - Status and Error Codes

TEAMs 3

• Eberle Vivian: Speed Dial options disappear when Moving through TEAMs options (Chat, Calendar)
• Eberle Vivian: TEAMs Tips, Tricks and How To's
• Eberle Vivian: How to Screen Share in TEAMs

Post Migration Steps - Historical Reference only 3

• Eberle Vivian: How to login post-migration
• Eberle Vivian Email Management Getting Started Guide
• Eberle Vivian: BYOM Lite Set-Up Instructions